Data deletion

What you can do

You can ask us to delete the personal information we hold about you. This page says how, what we do, and what we keep.

Quick options, no request needed

• Photographs on a preview: use the "Remove photos" button on the preview page. It needs no sign-in and takes effect immediately. It does not remove images made from a logo; write to admin@entelligage.com for that.
• Previews not claimed by a store owner are removed automatically after 14 days.
• Store owners can remove an uploaded image from their images page; the image and its thumbnail are erased.

Ask us to delete your data

1. By email: write from the address on your account or order to admin@entelligage.com, with the subject "Delete my data". We reply to that address to confirm before we act.

We respond to requests within the time required by applicable law.

What we do when a request is confirmed

• Your stores are taken offline.
• We record your request. Closing your account, blanking your support-assistant messages and erasing images you uploaded cannot yet be done by hand in an audited way, so we do them when the erasure procedure is released and write to you when that is done.
• If your information is held by Stripe, Printful or an AI provider, we send each a deletion request where they allow one and tell you when it is done.

What we keep, and why

• Order records, including a buyer's name, address and contact details, are kept as long as needed for tax and accounting, at least 7 years, because tax and accounting rules and any later dispute need them. The period is stated above.
• Security and audit records, which show who did what and include the email and network address seen at the time, without an expiry. They are kept to protect the service and other users.
• Logs for 30 days and database backups (the PostgreSQL database for 7 days; the Cosmos DB database keeps only its two most recent automatic backups, taken every 4 hours; uploaded image files have no separate backup), which then expire by themselves.
• Information a payment or shipping partner must keep under their own rules.

Connected social accounts

Disconnecting an account in Amp, or removing Amp in the platform's own settings, destroys the access token at once and erases the profile information we stored from that account within 7 days.

Instagram users: you can follow the same steps on this page, or remove Amp in your Instagram settings, and we delete automatically. When the platform asks us to delete your data, we give it a confirmation code and a status link; open the status link the platform shows you to see the progress of the deletion; it has the form /data-deletion/status?code=<your confirmation code>.

Contact

Entelligage Inc., 440 N Barranca Ave #4815, Covina, CA 91723, admin@entelligage.com.